Terms of Service

1. Definitions

1.1 Agreement: a Customer Agreement or Service Agreement.

1.2 Core: Core Hosting OÜ, a private limited company established under the laws of Estonia (registry code 10762679; registered address Laeva 7, 10151 Tallinn, Estonia; phone +372 5533100; email info@core.hosting).

1.3 Consumer: a natural person who concludes a transaction not related to independent economic or professional activities.

1.4 Customer: a legal or natural person to whom Core offers and/or provides its services.

1.5 Customer Agreement: an Agreement containing Customer-specific terms and incorporating these Terms by reference.

1.6 Customer Data: any data provided by (or by arrangement of) the Customer to be stored, transmitted, or otherwise processed through the Services.

1.7 Data Processing Agreement (DPA): an optional annex to a Service Agreement containing specific instructions concerning the processing of personal data by Core for or on behalf of the Customer.

1.8 Effective Date: the date when an Agreement becomes effective, which is typically the date of Order payment, unless otherwise specified in the Agreement.

1.9 Electronic Communications Service: a service that consists wholly or mainly of transmission or conveyance of signals over the electronic communications network under the agreed conditions (including without limitation email services).

1.10 Information Assets: hardware, software, data, network infrastructure and IT services.

1.11 Information Society Service: a service normally provided for remuneration, at a distance, by electronic means and at the individual request of a recipient of services.

1.12 Order: an offer made by the Customer to Core for the purchase of services.

1.13 Party: Customer or Core.

1.14 Portal (Self-Service): a controlled-access subsection of the Website through which the Customer can place Orders, manage personal data, keep track of Agreements, payments and services, and communicate with Core. Available at https://my.core.hosting/

1.15 Service: an Information Society Service or Electronic Communications Service provided by Core to the Customer under a Service Agreement.

1.16 Service Agreement: an Agreement containing Service-specific terms and incorporating the Customer Agreement by reference.

1.17 Service Level Agreement (SLA): an optional annex to the Service Agreement containing binding service level objectives for that service.

1.18 Terms: these Core Hosting Terms of Service, together with all annexes and amendments thereto.

1.19 Third Party Service: a service provided by a third party; Core acts as an intermediary or reseller.

1.20 Website: a website operated by Core at https://core.hosting, https://core.eu, https://corehosting.ee, https://corehosting.fi, https://corehosting.lv, https://corehosting.eu, https://corehosting.ru, https://corevds.eu, https://corevps.eu, https://getvps.ee, https://getvps.eu, https://baremetal.ee, https://serverirent.ee, or any subdomains thereof.

2. Formation of Agreements

2.1 A Customer has one Customer Agreement and may have one or more Service Agreements with Core.

2.2 The Customer Agreement contains Customer's details as well as any Customer-specific deviations from and amendments to the Terms, which are incorporated into the Customer Agreement by reference. The Customer Agreement is open-ended and sets forth no payment or service delivery obligations of either Party.

2.3 A Service Agreement contains the specifications of a Service provided to the Customer and any Service-specific deviations from and amendments to service descriptions, pricelists and any other documents that may be incorporated into the Service Agreement by reference. Each Service Agreement incorporates, by reference, a Customer Agreement (and, indirectly, these Terms); if there is no Customer Agreement yet, one will be made simultaneously with the Service Agreement. Service Agreements are made for a specific performance or indefinite term; indefinite-term Service Agreements may contain fixed-term provisions.

2.4 A Service Agreement may have zero or more annexes, including without limitation an SLA and/or a DPA.

2.5 If the Customer accepts credentials to access Service, or provides payment for the ordered services, it shall constitute acceptance of the offer and these Terms.

2.6 Core may publish, from time to time, service descriptions and pricelists on the Website; doing so shall constitute a public invitation to make an offer for purchasing the services. No terms contained in any such invitations shall be deemed binding upon Core, and Core may withdraw or update them at any time with immediate effect.

2.7 The Customer may place Orders through the Portal for the purchase of Core's services referring to then-current service descriptions and pricelists. Each Order shall be deemed to incorporate the Customer Agreement by reference. Any additional or different terms provided or referred to by the Customer shall only be binding to Core if accepted by Core in writing.

2.8 A Service Agreement shall become effective upon Core's acceptance of the Order or on a specific date set forth in the Order and/or acceptance notice.

2.9 The Parties agree to conclude the Agreements electronically. Unless agreed otherwise, the Customer shall place all Orders on the Portal and Core shall communicate the acceptance of each Order to the Customer by email.

2.10 Core may refuse to enter into Agreements, including without limitation if the Customer meets the criteria of the Defaulting Party set forth in section 12.3.1, or if Core has reasonable doubt in the validity of the powers of attorney of the person trying to enter into an Agreement on behalf of the Customer.

3. Use and Provision of Services

3.1 Access Credentials

The Customer bears the entire responsibility for maintaining the confidentiality of any credentials (including usernames and passwords) used to gain access to the Portal and/or Services. Core has the right to assume that anyone authenticated with the Customer's valid credentials is acting lawfully on behalf of the Customer, and the Customer shall be liable for any such actions as those of its own.

3.2 Suspension of Access

Core shall invalidate the Customer's credentials without delay upon receiving a notification from the Customer of the credentials having been lost or otherwise compromised. Core may also invalidate the Customer's credentials on its own if it reasonably believes that the credentials may have been compromised; in such case Core shall notify the Customer at the earliest reasonable opportunity. Core will restore access as soon as the Customer's new credentials have been issued and/or verified.

3.3 No Monitoring of Customer Data

Core is not under a legal obligation to monitor, and shall not monitor, information upon the mere transmission thereof or provision of access thereto, temporary storage thereof in cache memory or storage thereof at the request of the Customer, nor is Core obligated to actively seek facts or circumstances indicating illegal activity.

3.4 Notice Procedure

Core has established a notice procedure that enables third parties (including competent authorities) to submit a complaint when they reasonably suspect that any Services provided to the Customer have been used in a way that constitutes a violation of any applicable laws or regulations, or an infringement of a third party's rights. When the notice procedure is initiated, Core may:

• deny the Customer's or third parties' access to the Customer's Information Assets;
• limit or suspend the Customer's ability to communicate to third parties using the Services;
• disclose the Customer's identity and contact details to competent authorities and/or the complaining party;
• report the Customer's activity to competent authorities if it reasonably believes that such activity has constituted a crime punishable by law.

Core shall, insofar permitted under applicable law, notify the Customer of the initiation of the notice procedure and the content of the complaint as soon as reasonably possible, and preferably before taking any of the actions listed above.

3.5 Best Effort

Unless otherwise agreed in an SLA, all Services are provided to the Customer on the basis of "best effort": while Core shall endeavour to provide the Services with as few and as short interruptions as reasonably possible, the Customer acknowledges that Core is under no obligation to achieve any specific availability level of any of the Services. Core undertakes to provide 24-hour daily services without interruptions, except for need to carry out maintenance and repair works as well as for reasons beyond Core's control.

3.6 Service Acceptance

The Customer has forty-eight (48) hours from service activation to report any issues with the delivered service. Issues must be reported via the Portal or support ticket system. Failure to report issues within this timeframe constitutes acceptance of the service as delivered. Acceptance of services does not waive any warranties or guarantees provided by Core, but affects the timeframe for reporting initial delivery issues.

3.7 Suspension of Services

Core may limit or suspend the provision of any Services to the Customer at any time and notify the Customer thereof at the earliest reasonably possible opportunity, if:

• it is necessary for the prevention or correction of damage to Information Assets belonging to Core, the Customer, or other customers of Core;
• upgrading, replacing or amending Core's Information Assets used for the provision of such Services, unless the Parties have agreed otherwise in an SLA;
• the Customer's use of such Services constitutes a violation of any applicable laws or a breach of Core's or any third party's legal rights;
• the Customer fails to pay for services actually rendered during the previous month.

3.8 Prohibited Activities

The Customer must comply with the Acceptable Use Policy set forth in Annex A to these Terms. Any violation of the Acceptable Use Policy may result in immediate suspension or termination of Services.

3.9 Commercial Provision of Services to Third Parties

When using Core Services, the commercial provision of hosting services, email services, mailboxes, domain or other network infrastructure to third parties who are not the Customer, its employees or affiliated persons is strictly prohibited without the prior written consent of Core.

For the purposes of this clause, third parties shall mean any natural or legal persons who are not the account holder, its employees, contractors or otherwise related to the Customer's business activities.

In particular, the creation, provision or granting of access to mailboxes, email addresses or other email services to third parties on a paid or conditionally paid basis is prohibited, including resale, leasing or other commercial use of domain names and Core email infrastructure.

Commercial provision of hosting and email services to third parties is permitted exclusively within the scope of Core specialized services intended for such use, including but not limited to reseller services, dedicated servers, and managed server solutions.

The use of standard hosting plans, including Simple, Basic and Pro packages, for providing services to third parties, reselling resources or granting commercial access to server or email infrastructure is prohibited.

3.10 Terrorist Content and EU Regulation 2021/784

In accordance with Regulation (EU) 2021/784 of the European Parliament and of the Council on addressing the dissemination of terrorist content online, the hosting and distribution of terrorist content when using the Services is strictly prohibited. Terrorist content includes, among other things, material that:

• calls for the commission of a terrorist act or praises such an act;
• supports or promotes a terrorist organisation or recruits members for it;
• provides instructions for the manufacture or use of explosives, firearms or other dangerous substances with the aim of facilitating the commission of a terrorist act in line with points a–i of Article 3(1) of Directive (EU) 2017/541.

Core does not use automated tools to detect terrorist content. Any potential cases are reviewed and assessed manually.

Core responds to removal orders issued by a competent authority within one (1) hour from the moment the order is actually received.

Core contact for EU Regulation 2021/784 (in English and Estonian): tco-contact@core.hosting

4. Hosting Services

The provision of shared web hosting services, including resource limits, backups, control panel access, and service-specific terms, is governed by the Hosting Services Agreement, which forms an integral part of these Terms.

5. Server Services

The provision of VPS, VDS, dedicated server, and colocation services, including resource allocation, backups, hardware policies, and service-specific terms, is governed by the Hosting Services Agreement, which forms an integral part of these Terms.

6. Domain Services

The registration, renewal, transfer, and management of domain names, including Core's role as registrar and reseller, WHOIS obligations, dispute resolution, and zone-specific requirements, is governed by the Domain Services Agreement, which forms an integral part of these Terms.

7. SSL Certificate Services

The provision of SSL/TLS certificates and web security products, including Core's role as reseller, validation requirements, certificate issuance, and service-specific liability, is governed by the SSL / Web Security Services Agreement, which forms an integral part of these Terms.

8. Fees and Payments

8.1 Types of Fees

Core charges the following types of fees:

• Setup fees: one-time fees charged for initial service provisioning;
• Period fees: recurring fees for services billed monthly, quarterly, semi-annually, annually, biennially, or triennially as specified in the Service plan. These are used primarily for making certain resources available to the Customer within predefined limits and for a fixed period, for example hosting packages;
• Metered fees: fees based on actual resource consumption, used mainly when the amount of resources consumed by the Customer exceeds the predefined limits or when no such limits have been defined, for example excess bandwidth or add-on storage;
• One-off fees: fees for services comprising a specific performance (including from third persons), for example registering a domain name or issuing a certificate;
• Additional service fees: fees for optional add-ons, upgrades, or support services.

8.2 Invoicing

Core will issue invoices for all fees. Core shall invoice the Customer for any period fees 14 days in advance of the period during which the services will be provided. Core shall invoice the Customer for any metered fees after the end of the month during which the services were rendered. Core shall invoice the Customer for any one-off fees upon receipt of the Customer's Order for such services. Additional service fees are invoiced in arrears. Refunds and credits are governed by Section 10 (Refund Policy).

8.3 Conditional Discounts

Core may grant to the Customer discounts from the service prices that are conditional upon the Customer's commitment to refrain from reducing the volume of services purchased under one or several Service Agreements ("Volume Commitment") and/or cancelling a Service Agreement during a certain period ("Period Commitment").

If the Customer breaches a Volume Commitment, the discount becomes ineffective as of the date of breach, and Core shall issue the following invoices under all affected Service Agreements without applying the discount.

If the Customer breaches a Period Commitment, the discount becomes void as of the date of grant, and Core shall be entitled to invoice the Customer for any unjustified discounts granted so far.

8.4 Taxes and Levies

Unless explicitly stated otherwise, all prices published by Core on the Website shall be indicated in Euros exclusive of value added tax (VAT) and any other levies imposed by competent authorities. Core shall add any such taxes and levies to the invoices in accordance with the applicable law. If tax is charged and at what rate depends on the Customer's country of tax residence and whether the Customer has an EU VAT identification number of which the Customer has informed Core. All fees are exclusive of taxes, duties, and other governmental charges unless otherwise stated. The Customer is responsible for payment of all applicable taxes. If Core is required to collect or pay taxes on the Customer's behalf, such amounts will be added to the invoice.

8.5 Electronic Invoicing

The Parties agree to electronic invoicing. Core shall send all invoices to an email address identified by the Customer and/or by other means agreed with the Customer. Core will also make the invoices available to the Customer on the Portal.

8.6 Payment Terms

All invoices are due and payable within the timeframe specified on the invoice, typically upon receipt for new orders and 14 days from the date of issue for recurring services unless agreed otherwise. Payment must be made in the currency specified on the invoice. Unless agreed otherwise, Core shall commence the provision of any services upon receiving a confirmation of the Customer's payment of all applicable fees. Core may suspend the provision of services based on metered fees when the total fee accrued so far exceeds the sum of the prepayment made by the Customer to Core and the credit limit (if any) granted by Core to the Customer.

8.7 Payment Methods

The Customer shall make all payments using any means of payment listed as acceptable on the Website at the time of making the payment. Core accepts payment via credit card, bank transfer, PayPal, and other payment methods as specified on the Website or in the Portal. Core may modify and/or amend the list of acceptable means of payment from time to time. Unless explicitly stated otherwise on the Website, the Customer shall bear costs of making the payment and is responsible for all payment processing fees.

8.8 Renewals

Services with recurring period fees require payment for renewal at the end of each billing period. Invoices will be issued no later than 14 days before each renewal date. Services will be renewed only upon receipt of payment. If payment is not received by the renewal date, the service will be suspended in accordance with Section 8.9 (Non-Payment and Suspension).

8.9 Non-Payment, Suspension, and Consequences

If payment is not received by the due date, the following applies in sequence:

• The service will be suspended immediately after the due date;
• The invoice will remain open for an additional 14 days during suspension;
• If payment is not received within 28 days from the original due date, the service and all associated data will be permanently deleted without further notice;
• In case of payment delay, the Customer shall pay a penalty of 0.05% of the invoiced amount for every day of delay;
• Core may charge collection costs as permitted by law: up to 30 euros in total (up to 15 euros for the first reminder, and up to 5 euros each for two subsequent reminders), and/or refer the debt to a collection agency;
• Core may take legal action to recover amounts owed.

The Customer shall pay for all expenses regarding liquidation of arrears.

8.10 Disputed Invoices

If the Customer is of the opinion that the invoice is incorrect in any way, the Customer must notify Core within five (5) working days from receiving the invoice. Disputes must be submitted in writing via email to info@core.hosting with detailed explanation of the alleged error. Core will investigate the claim and either issue a corrected invoice or charge an administrative fee (if applicable pursuant to the then-current price list). Disputed amounts must still be paid pending resolution of the dispute.

8.11 Use of Funds

Payments received from the Customer will be applied to the Customer's account in the following order:

1. Outstanding collection costs, penalty interests and late fees;
2. Principal debt and outstanding period fees, starting with the oldest unpaid invoice;
3. Outstanding metered fees and additional service fees.

If the Customer has multiple unpaid invoices, Core reserves the right to apply any payment received to the oldest outstanding invoices first, regardless of the Customer's payment reference or instructions. The remainder is used to pay the current invoice.

8.12 Price Changes

Core may modify its prices at any time. Price changes for existing services will be communicated to the Customer at least 30 days in advance of the next renewal date. Continued use of the Services after a price change constitutes acceptance of the new prices.

8.13 Currency and Exchange Rates

Fees are charged in the currency specified on the invoice. If payment is made in a different currency, exchange rates will be determined by the payment processor or bank, and the Customer is responsible for any exchange rate differences or conversion fees.

8.14 Customer Responsibility

The Customer shall be responsible for accuracy of all payments.

The Customer shall pay for all expenses connected with repair of damages or malfunctions in the Network or the equipment if damages or malfunctions were caused due to Customer's fault.

8.15 Limitation of Liability for Payment Issues

Unless otherwise specified, Core's liability for any Service is limited to the fees paid for that Service during one calendar month immediately preceding the event giving rise to such claim. This limitation applies to all Services except as explicitly stated otherwise for specific services such as domain registrations and SSL certificates.

9. Delivery Policy

Service activation timelines, delivery methods, Customer obligations for timely delivery, and the 48-hour acceptance window are set out in the Delivery Policy, which forms an integral part of these Terms.

10. Refund Policy

Eligibility for refunds, money-back guarantee periods, non-refundable services, prorated calculations, and chargeback policy are set out in the Refund Policy, which forms an integral part of these Terms.

11. Changes to Terms

11.1 Right to Modify. Core may update its standard terms, including without limitation these Terms, pricelists, service descriptions, and privacy policies, at any time by publishing the updated terms on the Website or otherwise communicating them to the Customer and/or the general public. Changes will be published on the Website at least 30 days before they become effective, unless immediate changes are required for legal, security, or regulatory compliance reasons.

11.2 Effective Date of Changes. With regard to then-current Agreements, the updated terms shall become effective upon the passing of 30 days from the publication thereof unless a later date is set forth therein, except if agreed otherwise by the Parties or if such change would be prohibited under applicable law.

11.3 Notification. Core will make reasonable efforts to notify Customers of material changes to these Terms via email or through the Portal. However, it is the Customer's responsibility to review these Terms periodically.

11.4 Conditions for Unilateral Changes. If the Customer is a Consumer or any of the changes pertain to the terms of provision of Electronic Communications Services, then Core may only change the terms of then-current Agreements unilaterally if:

• the need for amendment arises from changes in applicable legislation; introduction or application of new technologies for the provision of Services; enabling the provision of additional or improved Services to the Customer; or updating the pricing principles of the Services; or
• the circumstances which constitute the basis for entry into the Agreements change after the Agreement is entered into and such change involves a significant increase in the costs of performance of the Agreement for Core.

11.5 Acceptance of Changes. Continued use of the Services after changes to these Terms become effective constitutes acceptance of the modified Terms. The lack of written termination notice before the changes come in force is deemed to be the consent of Customer with new conditions.

11.6 Right to Terminate Due to Changes. If the Customer does not agree with the changes of the terms and (i) the changes have clearly detrimental consequences for the Customer; (ii) the Customer is a Consumer; or (iii) the changes pertain to the terms of provision of Electronic Communications Services, then the Customer shall have the right to cancel the affected Agreements pursuant to section 12.3.2. The Customer must notify Core in writing within 30 days from the moment of receipt of the notice of changes. In such case the Customer can terminate the Agreement according to section 12.2.

11.7 Changes to Service Plans. Core may modify, discontinue, or add features to existing Service plans at any time. Changes to Service plans will be communicated to affected Customers with reasonable notice.

12. Term and Termination

12.1 Term

The Agreement is concluded for an unlimited period of time unless otherwise specified in the Service plan. Each Service Agreement begins on the Effective Date and continues for the initial term specified in the Service plan (typically monthly, quarterly, annually, etc.). Unless terminated in accordance with this Section, Service Agreements automatically renew for successive terms of the same length. The term of the Agreement starts on the Effective Date thereof and lasts until termination. The Agreement shall terminate:

• when both Parties have fulfilled all their obligations thereunder and no term is set forth therein; or
• at the end of the term set forth therein; or
• if and when the Parties so agree; or
• if cancelled by either Party as set out in this section 12.

12.2 Ordinary Cancellation

Either Party may ordinarily cancel the Customer Agreement at any time if there are no current Service Agreements by notifying the other Party.

Either Party may ordinarily cancel a Service Agreement that is made for indefinite term by notifying the other Party at least 30 days in advance, unless a longer notice period is set forth in such Service Agreement.

The Customer may cancel any Service Agreement at any time through the Portal, choosing one of the following options:

• Immediate cancellation: the service is terminated at 00:00 on the following day; or
• Cancellation at end of billing period: the service continues until the end of the current billing period and is not renewed.

Alternatively, the Customer may cancel by sending written notice to info@core.hosting at least 24 hours before the next renewal date. Cancellation requests submitted less than 24 hours before renewal may be processed for the following period.

No refunds will be provided for the remaining portion of the current billing period, except as provided in Section 10 (Refund Policy).

12.3 Extraordinary Cancellation

12.3.1 Termination by Either Party. Either Party may cancel an Agreement (without prejudice to its other rights and remedies) by notifying the other Party ("Defaulting Party") if the Defaulting Party:

• has fundamentally breached any Agreement and the breach is either irremediable or remains not remedied during the notice period of at least 30 days;
• has been continuously affected by Force Majeure for at least three months and remains in default during the notice period of at least three months;
• becomes subject to an insolvency action or has been deemed unable to pay its debts or suspends or ceases to carry on business.

12.3.2 Termination Due to Changes in Terms. The Customer may cancel an Agreement as from the effective date of the terms changed by Core according to section 11.2, if (i) the change could be reasonably seen as detrimental for the Customer; (ii) the Customer is a Consumer; or (iii) the changes pertain to the provision of electronic communication services, by notifying Core within thirty (30) days from the day the changes were published or communicated to the Customer.

12.3.3 Immediate Termination by Core. Core may terminate any Service Agreement immediately upon written notice, without any cure period, if:

• The Customer uses the Services in violation of the Acceptable Use Policy in a manner designated as grounds for immediate termination therein;
• Core is required to terminate by law or court order;
• The Customer engages in fraudulent or illegal activities;
• The Customer's use of the Services poses a security risk to Core's systems or other customers;
• The Customer has provided false or incorrect data at conclusion of the Agreement.

12.3.4 Termination Due to Non-Payment. Non-payment is handled automatically in accordance with Section 8.9 (Non-Payment, Suspension, and Consequences): services are suspended upon the due date and permanently deleted after 28 days of non-payment. If the Customer fails to pay any amount due and remains in default for more than one (1) month without providing written notice to Core explaining the delay, Core may additionally treat this as a unilateral withdrawal from the Agreement by the Customer and terminate the Customer Agreement.

12.3.5 Termination in Domain and Certificate Services. Core may withdraw from or cancel an Agreement with immediate effect as provided for in sections 6.11 and 7.11.

12.3.6 Termination Without Cause by Core. Core may terminate any Service Agreement without cause by giving the Customer at least thirty (30) days' written notice. In such case, Core will refund any prepaid fees for the unused portion of the service period on a pro-rated basis, subject to the Refund Policy.

12.4 Effects of Termination

Upon termination of an Agreement, irrespective of the reason thereof:

• The Customer's access to the terminated Service will be discontinued;
• The Customer shall pay to Core any outstanding fees for the services rendered and, if applicable, any unjustified discounts;
• Termination of Agreement does not release Customer from obligation to pay the invoices and from the arrears for actually rendered services;
• The Customer remains liable for all fees incurred up to the effective date of termination;
• Upon termination the Customer undertakes to return to Core any property rented from Core;
• The Customer undertakes to pay rent for the property provided by Core until it is fully returned;
• All Customer Data associated with the terminated Service will be deleted in accordance with Section 12.5;
• The provisions of an Agreement that either are expressed to survive termination or from their nature or context it can be reasonably expected that they are to survive such termination, shall remain in force until the dates set forth in such provisions. Sections of these Terms that by their nature should survive termination will continue to apply, including but not limited to liability limitations, indemnification, confidentiality, and dispute resolution provisions.

12.5 Data Retention After Termination

Following termination of services, data retention depends on the type of service and manner of termination. For the purposes of this section, "Customer Data" refers to files, databases, emails, and other content stored on hosting services, servers, or VPS instances. Account information, contact details, billing records, and invoices are retained separately in accordance with applicable legal requirements as specified in Section 18.6 (Changing Personal Data).

Shared Hosting Services:

• Customer Data may be retained in backups for up to 14 days after termination for disaster recovery purposes;
• After 14 days, all Customer Data will be permanently deleted unless Core is required to retain such data by law;

VPS/VDS and Dedicated Server Services:

• All Customer Data and associated backups are permanently deleted immediately upon service termination;
• No retention period applies to VPS/VDS and Dedicated Server services;

Customer-Initiated Cancellation:

• If the Customer requests service cancellation, all Customer Data is permanently deleted immediately upon processing the cancellation request, regardless of service type;
• No data retention or recovery period applies to customer-initiated cancellations;

General Provisions:

• The Customer is responsible for exporting and backing up all Customer Data before requesting termination or cancellation;
• Core is not obligated to provide access to Customer Data after the effective date of termination;
• Personal data, account information, billing records, and invoices are retained separately in accordance with Estonian and EU legal requirements as detailed in Section 18.6.

12.6 Third-Party Requests

An Agreement made with Customer may be cancelled under request of a third party only where it is provided by law or according to a valid court ruling.

12.7 No Refund Upon Termination

Except as expressly provided in Section 10 (Refund Policy), no refunds will be provided upon termination of Services, whether terminated by the Customer or Core.

13. Confidentiality

13.1 Definition of Confidential Information. "Confidential Information" means any non-public information that is disclosed by either Party ("Discloser") to the other ("Recipient") or otherwise obtained by the Recipient during the negotiations and/or performance of an Agreement, whether orally or in writing, that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and the circumstances of disclosure.

13.2 Permitted Use. The Recipient shall only use the Confidential Information for the purposes of negotiating the terms of the Agreement, performing its obligations under the Agreement or applicable law, or proving its claims in a legal dispute with the Discloser.

13.3 Return or Destruction. Upon the request of the Discloser, the Recipient shall promptly return or permanently destroy any copies of the Confidential Information, except:

• if and to the extent it needs such Confidential Information to achieve the stated purposes; or
• such copies constitute part of the backups made by or for the Recipient, in which case they may be retained until the end of the retention period of such backups.

13.4 Obligations. The Recipient shall:

• Protect the Confidential Information at least as well as it protects its own confidential information, but at least with reasonable care and in no event less than reasonable care;
• Not disclose Confidential Information to third parties except as permitted by these Terms.

13.5 Permitted Disclosure. The Recipient may disclose the Confidential Information:

• on the need-to-know basis to such of its officers, employees, contractors and advisers who are bound by a contractual or statutory confidentiality obligation that is at least as restrictive;
• if required by law, regulation, or court order, in which case it will attempt to notify the Discloser before such mandatory disclosure and cooperate in any effort to obtain confidential treatment or a protective order.

13.6 Exceptions. The confidentiality obligation does not extend to any information that:

• is or becomes publicly available through no breach of these Terms by the Recipient;
• was rightfully known to the Recipient prior to disclosure;
• is developed by the Recipient without reference to Confidential Information;
• is rightfully received by the Recipient from a third party without breach of confidentiality obligation;
• is made public by the Discloser.

13.7 Customer Data Confidentiality. Core acknowledges that all Customer Data is confidential information of the Customer. Core will not access, use, or disclose Customer Data except:

• As necessary to provide the Services;
• As authorized by the Customer;
• As required by law;
• To protect Core's systems and other customers from security threats.

13.8 Anonymized Statistics. Notwithstanding any other provisions of this section, Core may use the Confidential Information for the purpose of creating anonymized statistics that Core may disseminate at its own discretion.

13.9 Business Secrets. Parties are obliged to keep business and other secrets of the other Party, except the cases if the provision is mandatory by law or other legal acts.

13.10 Fundamental Breach. Any breach of the provisions of this section shall be considered fundamental.

13.11 Survival. The confidentiality obligation shall survive indefinitely after the termination of the Agreement for whatever reason or the abortion of the precontractual negotiations.

14. Intellectual Property

14.1 Ownership of Intellectual Property. All intellectual property rights including copyrights, patents, industrial designs, trademarks in any products or materials transferred, communicated or made available by either Party to the other shall remain with their original owners. All intellectual property rights in the Services, including but not limited to software, hardware, infrastructure, documentation, trademarks, and logos, are and remain the exclusive property of Core or its licensors. Unless explicitly stated otherwise in the Agreement, neither Party shall assign or license any intellectual property rights to the other. The Customer is granted only the limited rights expressly set forth in these Terms.

14.2 License to Use Services. Subject to these Terms, Core grants to the Customer a limited, revocable, non-exclusive, non-transferable license to access and use the Services and the computer programs and databases included in the Services for the Customer's internal business purposes during the term of the applicable Service Agreement, to the extent such use is necessary for achieving the purposes of the Agreement.

14.3 Customer Data Ownership and License. The Customer retains all intellectual property rights in Customer Data. By using the Services, the Customer grants Core a limited, non-exclusive licence to use, distribute, store, transfer, transmit, process or copy all information and materials hosted, cached, transferred or distributed by the Customer via Services solely to the extent necessary to provide the Services or fulfil any Agreements thereof.

14.4 Customer Representations. The Customer represents and warrants that the Customer has all necessary rights to use and authorize Core to use Customer Data and that such use does not infringe on any third-party intellectual property rights.

14.5 Feedback. If the Customer provides Core with any suggestions, ideas, or other feedback regarding the Services, Core may use such feedback without restriction or compensation to the Customer.

14.6 Trademark Usage. The Customer may not use Core's trademarks, logos, or service marks without prior written permission from Core. Core may use the Customer's name and logo to identify the Customer as a customer, unless the Customer objects in writing.

15. Liability

15.1 Disclaimer of Warranties. TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR COURSE OF PERFORMANCE. CORE DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE.

15.2 Customer Indemnification. The Customer agrees to indemnify, defend, and hold harmless Core, its affiliates, officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

• The Customer's use of the Services;
• Customer Data and its reliability, absence of claims of third parties and legitimacy of its distribution;
• The Customer's violation of these Terms or breach of legal (including under data protection laws) or contractual obligations;
• The Customer's violation of any third-party rights, including intellectual property rights or privacy rights or infringement of any third-party right;
• All actions performed using requisites of Customer in the Internet or with the use of access to the Internet received under the Agreement, including but not limited to the damages to the individual persons or property of citizens, legal bodies or the state.

Furthermore, the Customer indemnifies Core against all damage or loss resulting from the above and does not hold Core liable for any damage or loss suffered as a result of Core's intervention within the notice procedure, suspension of Services or interruptions.

15.3 Customer Responsibility for Server Damage. The Customer shall indemnify for any loss which arose in connection with any damage to the Server caused by the software or application used by the Customer, or hindering the operation of Core thereby in any other illegal manner, provided Core has previously warned against such activity. In case the activity of the Customer upon damaging the Server is intentional, the Customer shall be liable regardless of any warning by Core.

15.4 Limitation of Liability. Except for damages caused by wilful misconduct or gross negligence, and insofar this is permissible under applicable law, TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL CORE BE LIABLE FOR:

• ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES;
• ANY LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITIES;
• ANY DAMAGE OR CORRUPTION TO CUSTOMER DATA or data being rendered inaccurate or inaccessible;
• ANY COSTS OF PROCUREMENT OF SUBSTITUTE SERVICES;

REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE) AND EVEN IF CORE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

15.5 Cap on Liability. Except for damages caused by wilful misconduct or gross negligence, and insofar this is permissible under applicable law, TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE AGGREGATE LIABILITY OF CORE TO THE CUSTOMER FOR ALL CLAIMS, LOSSES, OR DAMAGES ARISING OUT OF OR RELATED TO THESE TERMS OR ANY SERVICE SHALL NOT EXCEED THE TOTAL FEES ACTUALLY PAID BY THE CUSTOMER FOR THE SPECIFIC SERVICE GIVING RISE TO THE LIABILITY DURING THE ONE (1) CALENDAR MONTH IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO SUCH CLAIM. The following exceptions apply: (a) for domain registration services, Core's maximum liability shall not exceed the fees paid by the Customer for the affected domain name in the twelve (12) months preceding the event giving rise to liability, as further specified in the Domain Services Agreement; (b) for SSL/TLS certificate services, Core's maximum liability shall not exceed the fees paid by the Customer for the relevant certificate, as further specified in the SSL/Web Security Services Agreement.

15.6 Core's Limited Responsibility. Core does not bear responsibility towards Customer for:

• Delays and interruptions in work not directly caused by Core or by the actions of the latter;
• Quality of communication lines organized by third parties;
• Failures caused by any software used by the Customer on the Server;
• Acts or omissions of the Customer upon administration of the Server, incl. the contents of the materials kept and published by the Customer on the Server, or emails sent by the Customer;
• Potential interruptions, Internet attacks (incl. denial-of-service attacks, i.e. DoS and DDoS attacks) arising from any load and/or failures caused by third persons to the Server;
• Spread of viruses.

Core is responsible for impossibility of receipt by Customer of the ordered services only if this impossibility has been caused by Core's fault. Responsibility of Core cannot exceed the amount equal to the cost of service according to Pricelist of Core for the period Customer had no possibility to receive the given service.

15.7 Exceptions. The limitations and exclusions in this Section 15 do not apply to:

• Liability for death or personal injury caused by Core's negligence;
• Liability for fraud or fraudulent misrepresentation;
• Any other liability that cannot be excluded or limited under applicable law.

15.8 Allocation of Risk. The limitations of liability in this Section 15 reflect an informed, voluntary allocation of risk between the Parties. This allocation is an essential element of the basis of the bargain between the Parties. The limitations in this Section will apply even if any limited remedy fails of its essential purpose.

15.9 Consumer Rights. Nothing in this Section 15 limits the statutory rights of Consumers as described in Section 17.

16. Force Majeure

16.1 Definition. "Force Majeure" or "Force Majeure Event" means any extraordinary circumstances or event beyond the control of a Party who, at the time of the conclusion of the Agreement could not reasonably have been expected to take into account or avoid, and who cannot be reasonably expected to overcome the impediment or the consequences thereof. Force Majeure includes but is not limited to:

• Acts of nature, acts of God, natural disasters, earthquakes, floods, fires, storms, explosions, lightning, or other extreme weather conditions;
• War, terrorism, civil unrest, riots, or strikes;
• Epidemics or pandemics;
• Prolonged general power outages, failure of public utilities, telecommunications networks, cable or fiber cuts, or internet backbone providers;
• Orders of local or state authorities, governmental actions, acts of governmental or military authorities, embargoes, or sanctions;
• Cyberattacks or data center failures not caused by the affected Party's negligence;
• Changes to applicable laws and regulations.

16.2 Excuse of Performance. A Party's non-performance or delayed performance of an obligation under the Agreement shall be excused if and to the extent it is caused by Force Majeure. Neither Party shall be liable for any failure or delay in performing its obligations under these Terms to the extent such failure or delay is caused by a Force Majeure Event, provided that the affected Party:

• Promptly notifies the other Party of the Force Majeure Event or impediment at the first reasonable opportunity;
• Uses reasonable efforts to mitigate the effects of the Force Majeure Event;
• Resumes performance as soon as reasonably practicable after the Force Majeure Event ceases.

16.3 Pandemic and Government Response. Force Majeure includes the actions of any governments or international organisations in response to an epidemic or pandemic (including bans or restrictions on the movement of goods or persons, requisition of goods, material, production facilities or personnel, issuance of official recommendations intended to mitigate the pandemic) if and to the extent such actions reasonably affect the performance of a Party's obligations under the Agreement, even if that Party has been aware of the epidemic or pandemic or those actions at the time of conclusion of the Agreement.

16.4 Termination. If Force Majeure circumstances or a Force Majeure Event continues for more than three months (90 days), either Party has the right to terminate the affected Service Agreement unilaterally upon written notice to the other Party. In this case neither Party will have right to claim the compensation of losses.

17. Consumer Rights

17.1 Application. This Section applies only to Customers who are Consumers as defined in Section 1.3.

17.2 Right of Withdrawal (EU Directive 2011/83/EU). If the Customer entered into Agreement by means of communication services or outside the business premises of Core, the Customer shall have the right to withdraw from it within 14 calendar days without giving any reason, except where:

• The Consumer has expressly requested that the provision of Services begin before the end of the 14-day withdrawal period;
• The Services have been fully performed with the Consumer's prior express consent and acknowledgment that the right of withdrawal will be lost;
• The contract is for the supply of digital content not supplied on a tangible medium if performance has begun with the Consumer's prior express consent and acknowledgment that the right of withdrawal will be lost.

The Customer can exercise its right to withdraw from the Agreement in any unambiguous form to Core. The Customer loses the right to withdraw from the Service Agreement and to receive a refund if Core commences the performance of the respective Services at the Customer's request during the period of withdrawal.

17.3 Exercise of Withdrawal Right and Reimbursement. To exercise the right of withdrawal, the Consumer must inform Core of the decision to withdraw by an unequivocal statement (e.g., email to info@core.hosting). The Customer shall have the right to receive a complete refund and Core shall reimburse all payments received, including the costs of delivery, if any, without undue delay and in any event not later than 14 days from receiving notice of withdrawal. Core will carry out such reimbursement using the same means of payment as were used for the initial transaction.

17.4 Consumer Dispute Resolution. Consumers may file complaints with:

• The Consumer Protection and Technical Regulatory Authority (Tarbijakaitseamet) in Estonia: https://www.ttja.ee
• The Consumer Disputes Commission (Tarbijavaidluste Komisjon) in Estonia: https://komisjon.ee. A Customer who is a Consumer domiciled in Estonia may file a claim against Core with the Consumer Disputes Commission after having tried to resolve a dispute with Core, and failed to reach a satisfactory result within 15 days.
• The European Commission's Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr

17.5 Non-Waiver of Consumer Rights. If the application of any provision of an Agreement or the governing law would deprive the Customer of any rights arising from the mandatory provisions of consumer protection laws of the country in which the Customer habitually resides, such provision shall not be applied. Nothing in these Terms shall be construed as waiving any mandatory consumer protection rights provided by applicable law or limit any consumer protection rights that the Customer may be entitled to under the mandatory provisions of applicable laws, including the right to bring a claim to the courts and/or alternative dispute resolution (ADR) bodies and/or the online dispute resolution (ODR) platform offered by the European Commission. To the extent any provision of these Terms conflicts with mandatory consumer protection laws, such laws shall prevail.

18. Privacy Policy and Personal Data Processing

The collection, processing, storage, and transfer of personal data, legal bases for processing, data subject rights, and Core's obligations as controller and processor are set out in the Privacy Policy and Personal Data Processing document, which forms an integral part of these Terms. Core processes personal data in accordance with GDPR (Regulation EU 2016/679) and the Estonian Personal Data Protection Act.

19. Cookies

The use of cookies and similar tracking technologies on Core's websites, types of cookies used, and how to manage cookie preferences are described in the Cookie Policy, which forms an integral part of these Terms.

20. Jurisdiction and Governing Law

20.1 Estonia-Specific Provisions

The collection costs applicable in case of delayed payment are set out in Section 8.9 (Non-Payment, Suspension, and Consequences). The procedure for consumer dispute resolution available to Customers domiciled in Estonia is set out in Section 17.4 (Consumer Dispute Resolution).

20.2 Governing Law

Without prejudice to consumers' rights, the Agreement shall be governed by and construed in accordance with the laws of Estonia, without regard to its principles regarding conflicts of law.

20.3 Resolution of Disputes

The Parties shall try to resolve all disputes by means of bona fide negotiations. If disputes cannot be resolved by negotiation, they are resolved in Tallinn City Court according to the laws of the Republic of Estonia.

Without prejudice to consumers' rights, for disputes that remain unresolved, the Parties agree that Harju County Court in Tallinn, Estonia, shall have exclusive jurisdiction over any charges brought against Core, and non-exclusive jurisdiction over any charges brought against the Customer.

21. Final Provisions

21.1 Representation. The natural person entering into the Agreement on behalf of the Customer ("Representative") hereby represents and warrants that it is duly authorised to bind the Customer. In case of misrepresentation by the Representative, Core shall be entitled to demand the performance of all Customer's obligations from the Representative. The Customer may appoint a new Representative by notifying Core thereof in writing. Core may verify the Representative's powers of attorney from any public registers available to Core.

21.2 No Waiver. No failure on the part of either Party to exercise or delay in exercising any right hereunder shall be deemed a waiver thereof or of any other right, nor shall any single or partial exercise preclude any further or other exercise of such right or any other right.

21.3 Entire Agreement. Each Agreement constitutes the entire agreement between the Parties with respect to the subject matter thereof. It replaces all prior agreements, understandings, and negotiations between the Parties concerning the same subject matter. Any earlier oral and written agreements become null and void if they contradict the present Agreement. In case of inconsistencies between the terms and conditions of any Agreement, the inconsistency shall be resolved in the following order of priority: (i) explicitly agreed terms prevail over standard terms; and (ii) more recent terms prevail over older terms.

21.4 Severability. If any provision of the Agreement is held to be invalid or unenforceable, then the remainder of the Agreement shall remain valid and enforceable, and the Parties will attempt in good faith to replace the affected provision with a valid and enforceable provision that is a reasonable substitute therefor.

21.5 Notices. All notices and other communications given or made pursuant to the Agreement shall be made in English or in a language agreed by the Parties for communication purposes in the form that can be reproduced in writing. Notices sent to the email addresses of the Parties set forth in the Agreement shall be deemed effectively given 24 hours after the date of sending (if not returned as undelivered). The contact details of a Party set forth in the Agreement shall be considered valid until that Party has notified the other of any change thereof. In case of change of the requisites, Parties must inform each other within a 15-day period. Such information must be submitted by the Customer to Core in writing by email or regular post.

21.6 Interpretation. In these Terms and all Agreements: (i) "written" means any form that can be reproduced in writing; (ii) "includes", "including" or other such terms shall always be read as if followed by "without limitation"; and (iii) section and subsection headings serve the sole purpose of improving the legibility.

21.7 Languages. Core has published these Terms of Service in English and may publish these Terms of Service in any other languages as translations. In case of any discrepancy between the different language versions, the English version shall prevail over any other language versions. Translations are provided for convenience only and have no legal effect.

21.8 Additional Agreements. For additional types of services not listed in the Pricelist but covered by this Agreement, as well as under special conditions of performance of this Agreement, Parties shall sign additional agreements which form an integral part of this Agreement.

21.9 Survival. The Agreement remains in force in case of change of the requisites of Parties including but not limited to the change of the owner, the organizational and legal form, etc.

22. Contact Information

22.1 Company Information

Core Hosting OÜ
Registry code: 10762679
Registered address: Laeva 7, 10151 Tallinn, Estonia

22.2 General Inquiries and Sales

Phone: +372 5533100
Email: info@core.hosting

22.3 Customer Support

Operating hours:
Monday to Friday: 09:00 - 19:00
Saturday to Sunday: 11:00 - 16:00
Email: help@core.hosting
Portal: https://my.core.hosting/

22.4 Technical and Legal Notices

• Abuse reports: abuse@core.hosting
• EU Regulation 2021/784 contact (English): tco-contact@core.hosting
• Digital Services Act contact: regulatory-contact@core.hosting
• Data protection inquiries: dpo@core.hosting

Annex A: Acceptable Use Policy

The full list of prohibited activities, network abuse restrictions, intellectual property obligations, consequences of violations, and reseller responsibilities is set out in the Acceptable Use Policy. All Customers are bound by the Acceptable Use Policy as a condition of using Core's Services.