A legal or physical person (hereinafter referred to as Customer) and a Core Solutions Ltd. (hereinafter referred to as CORE) represented by representative acting on a basis of a letter of attorney (hereinafter referred to as Parties) have agreed about the following:
1. SUBJECT OF CONTRACT
1.1. According to Contract CORE will provide the Customer with Services (hereinafter called “Service”) and Customer will use the Service and pay according to Contract and Regulations.
1.2. The Service is provided according to Contract, Regulations and Pricelist which form an integral part of Contract.
2. CONCLUSION OF CONTRACT
2.1. Contract is a public contract-offer.
2.2. If Customer accepts credentials to access Service, or provides payment for the ordered services according to Regulations and Pricelist it shall constitute acceptance of the offer.
2.3. Acceptance of Contract by Customer means that the latter has been acquainted with the terms and conditions of Pricelist and Regulations.
2.4. Contract shall be considered concluded and shall come into force from the moment of connection of Customer to Service.
3. RIGHTS AND OBLIGATIONS OF PARTIES
3.1. CORE undertakes:
3.1.1. To provide quality services according to Contract.
3.1.2. From the moment of conclusion of Contract to start providing the ordered services to Customer according to Section 2.4 and under condition of observance of the terms defined by Regulations.
3.1.3. To publish all amendments and changes made to Regulations and Pricelist on the Network site https://core.hosting not less than 30 days before the commencement of their validity.
3.1.4. To provide 24-hour daily services to Customer without interruptions, except for need to carry out the maintenance and repair works as well as for the reasons beyond CORE control.
3.2. Customer undertakes:
3.2.1. To fulfill the requirements stated in Contract and Regulations.
3.2.2. To pay invoices in due time or support positive balance of the personal account using CORE automatic payment system, in conformity with valid Pricelist.
4. PRICES AND PAYMENT PROCEDURE
4.1. Payment for the services under Contract is made on the basis of the invoice issued by CORE, or on the basis of an advance payment, depending on the chosen service and according to Regulation and Contract.
4.2. The cost of services provided under this Contract is defined in Pricelist.
4.3. Invoices are delivered to Customer by e-mail unless agreed otherwise.
4.4. If automatic registration and payment systems are used the invoice is generated on according step of the process of order.
4.5. In case of delay of payment Customer shall pay the penalty 0.5 % of the invoiced amount for every day of payment delay.
4.6. Customer shall pay for all expenses connected with repair of damages or malfunctions in the Network or the equipment if damages or malfunctions were caused due to Customer’s fault.
4.7. Customer shall pay for all the expenses regarding liquidation of his arrears.
4.8. Customer shall be responsible for accuracy of all payments.
5. OTHER CONDITIONS
5.1. For additional types of services not listed in Pricelist, but covered by this Contract, as well as under special conditions of performance of this Contract, Parties shall sign additional agreements which form an integral part of Contract. The duration and terms of performance of additional types of services and special conditions of performance of Contract are defined in the additional agreement of Parties.
5.2. In case of changes in legislation or tariffs, introductions or changes of other obligatory charges imposed on CORE as well as changes of price index on the territory of the Republic of Estonia CORE has the right to review Regulations and Pricelist with the notification sent to Customer as per Section 3.1.3 of this Contract.
5.3. Unless Customer agrees with the changes in Regulations or Pricelist, he has to notify CORE in writing within 15 days from the moment of receipt of the notice. In such case Customer can terminate Contract according to Section 7.2. The lack of written termination notice before the changes come in force is deemed to be the consent of Customer with new conditions of Regulations and Pricelist.
5.4. Customer and CORE undertake to provide confidentiality of the registration information of Customer (log-in name and the password). CORE is not responsible for the damage of any kind incurred to Customer due to disclosure by the latter of the registration information.
5.5. CORE shall not disclose information about Customer to any third parties except for cases where it is required under Estonian laws.
5.6. Disputes and disagreements between Parties, if any, shall be resolved by negotiations. Otherwise disputes are resolved in Tallinn City Court according to the laws of the Republic of Estonia.
5.7. Any earlier oral and written agreements become null and void if they contradict the present Contract.
6. LIABILITIES OF PARTIES
6.1. For non-performance or inadequate performance of obligations under Contract CORE and Customer shall bear responsibility in accordance with terms and conditions of Contract, Regulations and current legislation of the Republic of Estonia.
6.2. Customer shall be responsible for contents of the information transferred by him or other party under his network requisites through the network: for its reliability, absence of claims of third parties and legitimacy of its distribution.
6.3. Customer is responsible for all his actions, or actions of third parties performed using requisites of Customer in the Internet or with the use of access to the Internet received under the present Contract, including but not limited to the damages to the individual persons or property of citizens, legal bodies or the state.
6.4. CORE reserves the right to temporarily stop providing the services to Customer in case of breach by Customer of the rules of work in the network, defined by Regulations.
6.5. CORE does not bear responsibility towards Customer for delays and interruptions in work not directly caused by CORE or by the actions of the latter.
6.6. CORE is not responsible for quality of communication lines organized by third parties.
6.7. CORE is responsible for impossibility of receipt by Customer of the ordered services only if this impossibility has been caused by CORE fault. Responsibility of CORE cannot exceed the amount equal to the cost of service according to Pricelist of CORE for the period Customer had no possibility to receive the given service.
6.8. CORE reserves the right to temporarily stop providing the services to Customer in case of failure to pay for the services actually rendered to him during the previous month.
7. THE CUSTOMER IS NOT ALLOWED:
7.1. To post or store any materials violating legislation of the Republic of Estonia and infringing rules and regulations of the European Union.
7.2. Publish or send any information or software that contains a computer “viruses,” “worms,” or able to disrupt the normal operation of the computers accessible over the network.
7.3. To make unauthorized and unsolicited e-mailing (SPAM), as well as send messages on bulletin boards, forums and websites using CORE services.
7.4. Publish information aimed at inciting ethnic hatred, as well as calling for violence or the overthrow of the current government.
7.5. To host phishing sites, and any other resources aimed at hacking or cheating visitors to gain access to their personal data.
7.6. Use CORE resources for direct or indirect copyright infringement.
7.7. To host any pornographic material involving underage persons, as well as models of looking younger than 18 years. Pornographic materials involving animals are not allowed as well.
7.8. Sale of goods and services, which is limited by the Estonian legislation. These products are tobacco, alcohol and medicaments.
7.9. Organization of online casinos and other gambling websites, except cases when the Client has all necessary licenses and permits for such activities on the territory of the Estonian Republic.
8. TERMINATION OF CONTRACT
8.1. Contract can be terminated by either Party according to the terms and conditions stipulated in Contract and Regulations.
8.2. Contract can be terminated by Customer with 15 calendar days written notice to CORE.
8.3. CORE has the right to terminate Contract without notifying Customer on the basis of inadequate execution of conditions of Contract/Regulations by Customer.
8.4. The suspension of payment by Customer and delinquency for more than 1 (one) month without written notice to CORE about delay of performance of obligations under Contract by Customer is considered to be unilateral withdrawal from Contract and CORE shall have a right to terminate Contract.
8.5. CORE has the right to terminate Contract if Customer, at Contract conclusion, has provided the false or incorrect data.
8.6. In case of termination of Contract for other reasons the questions of recalculations and payments are solved by the mutual agreement of Parties.
8.7. Termination of Contract does not release Customer from obligation to pay the invoices and from the arrears for actually rendered services
8.8. Upon termination of Contract Customer undertakes to return to CORE any property rented from CORE.
8.9. Customer undertakes to pay a rent for the property provided by CORE until it is fully returned.
8.10. Contract made with Customer may be cancelled under request of a third party only where it is provided by law or according to a valid court ruling.
9. FORCE MAJEURE
9.1. The parties are relieved from responsibility for full or partial failure to fulfill their obligations under Contract if such a failure was a consequence of force majeure circumstances including but not limited to acts of nature, epidemics, explosions, fires, orders of the local or state authorities, flood, strikes, cable or fiber cuts, lightning, prolonged general power outages, changes to the applicable laws and regulations, acts of governmental or military authorities, civil unrest, terrorism, war and other force majeure circumstances if the latter has directly affected the fulfillment of this Contract. Thus the date of fulfillment of the obligations under Contract is postponed in proportion to the period of time such circumstances took place. If such circumstances last more than three months either Party has the right to terminate Contract unilaterally. In this case neither Party will have right to claim the compensation of losses.
10.CONFIDENTIALITY AND PRIVACY POLICY
10.1. Parties are obliged to keep business and other secrets of the second half, except the cases if the provision is mandatory by law or other legal acts.
10.2. CORE is not forwarding or distributing to third parties any information about the Customers, including their personal data, except the cases where Customer has given its written consent to provide the data or obligation to do it comes from laws and other legal acts.
10.3. The above remains valid even after the termination of the Contract.
11. DURATION OF CONTRACT
11.1. This Contract is concluded for unlimited period of time and can be terminated by either Party according to Section 7 of this Contract.
11.2. Contract remains in force in case of change of the requisites of Parties including but not limited to the change of the owner, the organizational and legal form, etc. In case of change of the requisites Parties must inform each other in 15 days period. Such information must be submitted by Customer to CORE in writing by e-mail or regular post. CORE shall post such information on its web site https://core.hosting.
The services will be provided to you upon receipt of payment for your order in accordance with the terms applicable to the services you purchased. The nature of the services you purchased and the date of your purchase may affect the timing of the services.
There are no refunds on domain services. The money- back guarantee does not apply to domain services.
If you are not completely satisfied with these hosting services and you terminate your account, you will be given a refund of the amount that left unused. This policy only applies to fees paid for hosting services and does not apply to any fees for any additional products or services. The unused money will not be returned if server IP(s) are blacklisted as a result of the activities of the customer.
There are no refunds on dedicated servers. The money- back guarantee does not apply to dedicated servers.
There are no refunds on colocation services. The money- back guarantee does not apply to colocation services.
A 30 Day Money Back Guarantee is included on all Symantec™, GeoTrust®, Thawte®, RapidSSL®, Certum®, and Comodo® SSL certificates and other web security products. In the event you are not satisfied with the product and/or the service did not meet your expectations, simply locate the order in question and click Cancel either in your Total Order List, Order Detail Page, or Certificate Options Tab and select the appropriate reason.
Please be advised, store credit can be processed instantly, but a refund typically takes 48-72 hours to process.
Any product that’s successfully cancelled must not be in use and must be un-installed and/or revoked. Core Solutions reserves the right to refuse to cancel and/or refund any order that is still in use, not un-installed, and/or not revoked. We guarantee the quality of all our SSL products with a full replacement, refund or store credit of anything you order from our website or by any other means within 30 days of original purchase.
Notwithstanding anything to the contrary contained in this Agreement, there are no refunds of any fee (including without limitation, administrative fee and/or tax) on dedicated servers, or additional products or services such as, install fees for custom software, and/or any other products or services.
Any service that break usage rules described in TOS will be suspended without a refund.
When ordering a Core service and using the service, it is designed at every step for customer safety. Accordingly, we have developed the following privacy policy principles for collecting, storing, using and publishing customer data. Core Solutions OÜ operates in accordance with the laws of the Republic of Estonia and European Union legislation.
Personal data is the information that Core collects to contact customers and fulfill orders. The data is intended and necessary for the correct execution of the customer’s order. Data security is guaranteed in accordance with applicable laws and regulations.
Orders can only be made through a registered client account. When registering for a customer account, we store account holder’s name, business name (if a business acount), postal address, postal code, telephone number and email address.
For Domain and SSL certificates orders, a customer may be asked to provide the following information: name, personal identification code, date of birth, postal address, postal code, telephone number and e-mail address.
Core does not share or disclose personal information to third parties, unless it is necessary to complete a customer order (for example, transferring domain owner information to the TLD from domain name registration).
Core uses customer contact information to only provide information about the service. Contact details are not forwarded to third parties for marketing activities.
The collected personal data is used to communicate with the client (announcements about service changes, payment of services). The address data stored by the customer is automatically used as an invoice address. Customers have the right to opt-out from newsletters sent by Core.
Collected personal data is used to complete domain and SSL certificate orders by automatically transferring them to registry or a Certification Center using secure communication channels. Domain owner information is generally public in different registries.
The customer can access the stored information on the https://my.core.hosting/ client area, in the left-hand section of the “Your Info” button, the “Update” button. The customer can independently modify all data.
The customer has the right to delete it’s account with the data stored there after the active services expire.
Core Solutions OÜ has taken all precautionary measures to protect customers’ personal data and other data. Access to data processing, editing and recording is restricted to authorized and personally trained personnel. Data processing is protected by technological and administrative measures.
Core will not provide third parties with any personal data about customers, except in cases arising from law.
Core does not see or store customer card details when paying by credit card. In order to execute the transaction, the client is directed to the secured environment of the payment processor and at the time of payment it will enter its data directly on the payment processor’s page.
The connection and data transfer between core.hosting and the client computer are carried out via the SSL protocol, the same applies to data connections for banks and credit card environments. All personal data is treated as confidential.